Questions,
answered honestly.
If something isn't here, email hello@elevra.co — we'll answer within 24 hours.
Two reasons. First, we're a two-person team — no account managers, no project layers, no internal handoffs. Second, we've systematised the parts that don't need to be reinvented every time (architecture, SEO foundations, deployment) so we spend our time on what actually matters: your brand, your message, and your conversions. If we miss the 10-day window written into your contract, you get 20% back. No clauses, no negotiation.
There isn't one. We're priced below the market average because we run lean — two founders, no office, no sales team, no agency overhead. The work itself is held to the same standard you'd expect from a $5,000 engagement. You can see exactly what each package includes on our pricing page, and you own everything from day one.
Yes. Domain, code, accounts, design files, content, analytics — all in your name from the start. We don't gate the keys, we don't lock you into proprietary editors, and we don't charge for handover. If you ever want to walk away or move to another agency, you can do it the same day.
Every package includes revisions. The Lead package includes up to 3 revision rounds in the first 30 days. We work in directions, not deliverables — meaning we'll show you a few visual paths early and converge on the right one before any heavy build begins. Most clients are surprised by how few revisions they actually need.
Yes — those are our primary markets, but we've shipped projects on every continent except Antarctica. If you're outside our main regions, we'll confirm response-time expectations during the first call.
You can choose a monthly retainer for ongoing support, content, social media, or growth campaigns — or you can simply walk away with a working site and call us when you need something. We don't trap clients in retainers. Around 60% of our clients add a retainer; the rest run independently and come back for new projects when they're ready.
Wix and Squarespace are tools, not strategies. They give you a website but not a system to grow your business. A freelancer can build a website, but few will set up your SEO, your booking flow, your chatbot, your social media, and your outreach engine as one connected system. We build the whole digital presence — and we ship it in 10 days.
We train it on your business documents — FAQs, services, policies, tone — so it answers customer questions in your voice, 24/7. It handles around 80% of repetitive enquiries (hours, pricing, availability, basic support) and hands off cleanly to you for anything complex. It integrates with WhatsApp, your website, or both. You always see the full conversation history.
We work mostly with solo founders, boutique businesses, and small teams — coaches, consultants, hotels, clinics, designers, restaurants, advisors. If you have a real business and real customers, you're not too small. We've shipped sites for one-person consultancies and three-location restaurant groups in the same month.
Yes — under the Grow and Lead packages, and as standalone retainers. SEO is a long game; we set the foundations during build (technical SEO, schema, Google Business Profile, site speed, internal linking) and continue with content, backlinks, and reporting on retainers. You'll see traffic movement within 60 to 90 days for most local businesses.
50% to start, 50% on launch. For monthly retainers, the first month is paid upfront and renews monthly. We accept wire transfer, card, and Stripe. No long-term contracts on retainers — cancel anytime with 30 days' notice.
The two founders. Nishant handles growth, outreach, and client relationships. Hanan handles product, delivery, and quality. The two people who pitch you are the two people who build, ship, and answer your messages. There are no junior designers, no offshored handovers, and no account managers in between.